Privacy Policy

Information we may collect from you

We may collect and process the following data about you:

• Any information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, creating a member account, requesting further services, or subscribing to any service we offer.
• A record of any correspondence if you contact us, including support tickets and replies.
• Details of transactions you carry out through our site and of the fulfilment of your orders, supplied to us by our retailer, Explodely.
• Details of your visits to our site, including traffic data, location data, weblogs, referring page, campaign or affiliate tracking parameters, and the resources that you access.
• Technical information such as your IP address, browser type and version, time zone setting, and device and operating system information.

Payment information

We do not collect, process or store your credit card, debit card or bank details. All payments are handled by Explodely, the retailer of products on this site, under their own privacy and security standards. We receive only the order confirmation details we need to grant and support your access: your name, email address, the items purchased, and the order status.

How we use your information

• To deliver the products you have purchased and to create and maintain your member account.
• To provide customer support and to respond to your questions and requests.
• To process refunds, cancellations and account changes.
• To send you service messages about your account, purchases and access.
• Where you have consented, to send marketing about our own and related offers. You can withdraw consent at any time using the unsubscribe link in any marketing email.
• To measure the performance of our marketing, to attribute sales to the correct affiliate, and to improve our site and products.
• To detect, prevent and investigate fraud, abuse and breaches of our Terms and Conditions.

Legal bases for processing

Where the law requires a legal basis for processing your personal data, we rely on: performance of our contract with you (delivering and supporting your purchase); your consent (marketing communications and non-essential cookies); our legitimate interests (site security, fraud prevention, improving our products); and compliance with legal obligations (tax, accounting and consumer protection records).

Disclosure of your information

We do not sell your personal data to unrelated third parties. We share it only with the service providers who operate this business, and only to the extent they need it:

• Explodely, our retailer and payment processor, for order processing, receipts and refunds.
• Our email, customer relationship and support platforms, for delivering messages and handling tickets.
• Our hosting, database and site infrastructure providers.
• Our analytics and affiliate tracking platforms, for attribution and performance measurement.
• Law enforcement, regulators or other authorities where we are required to do so by law, or where disclosure is necessary to protect our rights, property or safety, or that of others.
• A purchaser or successor in the event of a merger, acquisition or sale of assets, subject to the protections described in this policy.

Cookies and tracking

Our site uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors reach and move through our pages. Some cookies are essential to the operation of the site; others support analytics and advertising measurement. Most browsers allow you to refuse or delete cookies through their settings, although disabling essential cookies may prevent parts of the site from working.

Third-party sites and partner offers

Our site and member area contain links to third-party websites, including partner offers and affiliate networks. If you follow a link to any of those sites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for those policies or for the handling of your data on those sites.

Data security and retention

We use appropriate technical and organisational measures, including encrypted connections and access controls, to protect the personal data we hold. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

We keep your personal data for as long as your account is active and afterwards for as long as we need it to meet our legal, tax and accounting obligations, or to resolve disputes and enforce our agreements.

Your rights

Depending on where you live, you may have the right to request access to the personal data we hold about you, to have it corrected or deleted, to object to or restrict certain processing, to withdraw consent, to receive a copy of your data in a portable format, and to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise any of these rights, email support@promembers365.com. We will respond within the time required by applicable law and may need to verify your identity first.

Children's privacy

Our products are intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, contact us and we will delete it.

International transfers

We are based in the United States and our service providers may process data in the United States and other countries. Where personal data is transferred outside your country of residence, we take steps to ensure it receives an appropriate level of protection.

Changes to this policy

We may update this privacy policy from time to time. The revised version takes effect when posted on this page, and the date at the top of this page shows when it was last updated. Please review it periodically.

Contact us

If you have any question about this privacy policy or about how we handle your personal data, email support@promembers365.com or open a ticket on our support page. ProMembers365 operates promembers365.com and the product sites associated with it.