Return & Refund Policy

Our 60-day money-back guarantee

Thank you for shopping with ProMembers365. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Every product sold through ProMembers365 — including Profit Plan 365, Mobile Income Pro, order bumps, upsells and downsells — carries a 60-day money-back guarantee. If you request a refund within 60 days of the date of your original purchase, we will refund the amount you paid for that item in full.

Interpretation and definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ProMembers365, the operating name under which Profit Plan 365, Mobile Income Pro and related digital products are marketed and delivered.
• Website refers to promembers365.com and any sales, member or customer-created page operated by the Company.
• Goods refer to the digital products, training, software access and services offered for sale on the Website.
• Retailer refers to Explodely, the authorised reseller that processes payment for every order and issues all refunds.
• Orders mean a request by You to purchase Goods from Us.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which that individual is accessing or using the Service.

Your order cancellation rights

You are entitled to request cancellation of your order and a refund of the purchase price within 60 days of the transaction date, without giving any reason for doing so.

Because our Goods are digital and delivered immediately, there is nothing to ship back. Once your refund is issued, your licence to use the Goods ends and your member account, Cash Sites, Done For You assets and any partner access granted with that purchase are deactivated.

How to request a refund

Please do not contact your bank or card issuer first. Filing a chargeback only delays your money — banks routinely take 60 to 90 days to resolve a dispute, and disputes filed against a purchase that is already covered by this guarantee are typically decided in the seller's favour. Contacting us or Explodely gets the same money back to you far faster.

• Option 1 — Contact us directly. Email support@promembers365.com or open a ticket on our support page. Include the email address and full name used on the order, the product name and the approximate purchase date.
• Option 2 — Contact the retailer. Explodely processes every transaction and can look up your order from your receipt. Visit https://explodely.com/support and submit a request using the email address on the order.

Refunds on order bumps, upsells and downsells

Order bumps (such as Preferred Status) and one-click upsells or downsells are separate transactions, each with its own 60-day guarantee measured from the date that item was purchased. You may request a refund for one item while keeping the others, or request a refund of the entire funnel. Tell us which items you want refunded and we will action exactly that.

Recurring or subscription items

If you have purchased an item billed on a recurring basis, you may cancel future billing at any time by contacting us or Explodely. Cancellation stops all future charges; the 60-day guarantee applies to the initial purchase.

Timing of your refund

Refund requests are acknowledged within one business day and processed within two business days of approval. Once Explodely issues the refund, your bank or card issuer typically posts the credit to your statement within 5 to 10 business days, depending on their own processing times.

Abuse of this guarantee

We reserve the right to decline a refund and to close an account where we identify fraud, repeated purchase-and-refund patterns across our products, redistribution of our materials, or breach of our Terms and Conditions.

Contact us

If you have any questions about this Refund Guarantee, email us at support@promembers365.com or open a ticket on our support page. Our customer service team is available Monday to Friday, 8:00 AM to 8:00 PM EST.